Shipping
Avenue 89 currently ships within the United States only. International shipping is not available at this time.
Orders are typically processed and shipped within 2–3 business days.
Once your order ships, you will receive a confirmation email with tracking information. Carrier transit times begin after your order has been processed and are separate from our processing window.
Orders containing multiple items will ship together once the entire order is ready.
Please review your shipping address carefully before completing checkout. If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed after an order has entered processing.
Avenue 89 is not responsible for delivery delays caused by the shipping carrier, severe weather, or an incorrect address provided at checkout. If an order is returned to us because of an incomplete or incorrect address, the customer may be responsible for the cost of reshipping it.
If we are unable to ship within the timeframe originally provided, we will contact you with an updated shipping date and the option to accept the delay or cancel for a full refund, as required for online orders.
Returns and Exchanges
Due to the nature of home fragrance products, all sales are final.
We do not accept returns or exchanges based on fragrance preference, minor packaging variations, or for products that have been opened, used, burned, or otherwise altered from their original condition.
We encourage you to review the product description and fragrance notes carefully before placing your order.
Small variations in color, texture, or appearance may naturally occur and do not affect the quality or intended performance of the product.
If your order arrives damaged, defective, or incorrect, please contact us as outlined below.
Damaged, Defective, or Incorrect Orders
Every order is inspected and carefully packaged before shipment. If your order arrives damaged or defective, or you receive an incorrect item, please contact us within five calendar days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the affected product
- Photographs of the shipping box and interior packaging
- A photograph of the shipping label
Please keep the affected product and all original packaging until your claim has been reviewed.
Once your claim is approved, Avenue 89 will arrange a replacement or refund at no additional cost. Product availability may affect whether a replacement can be offered.
Lost or Missing Packages
If tracking shows that your order is still in transit, please allow additional time for the carrier to complete delivery.
If tracking shows delivered but you cannot locate the package, please:
- Check around the delivery location and with other household members.
- Check with neighbors, your apartment office, or building staff.
- Allow one additional business day, as some carriers may mark packages delivered shortly before arrival.
- Contact the carrier using your tracking number.
After completing these steps, contact Avenue 89 so we can review the order and determine the available next steps. Replacements or refunds for packages marked delivered are not guaranteed and will be reviewed individually.
Order Changes and Cancellations
Order changes and cancellations may be requested before the order enters processing. Once preparation has begun, we may be unable to cancel or modify the order.
Approved cancellations will be refunded to the original payment method.
Contact
For shipping or order concerns, contact:
Please allow 2–3 business days for a response.