Shipping

Shipping Policy:

At Avenue 89 Candles, we strive to ensure that your orders are processed and delivered to you in a timely manner while maintaining the highest standards of quality and care. Here's what you can expect from our shipping policy:

Processing Time:

• • Orders are typically processed within 1-3 business days of receipt, excluding weekends and holidays.
  • During peak seasons or promotional periods, processing times may be slightly extended, but we will make every effort to get your order to you on time.

Shipping Methods:

• • We offer standard shipping via reputable carriers to ensure reliable and efficient delivery.
  • Expedited shipping options may be available at an additional cost for customers requiring faster delivery.

Delivery Times:

• • Estimated delivery times vary depending on your location.
  • Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

International Shipping:

• • We understand the importance of offering our products to customers worldwide and are actively working on expanding our shipping capabilities to include international destinations.
  • Stay tuned for updates on our progress towards offering international shipping. We are committed to providing a seamless and reliable shipping experience for our international customers soon.

Order Tracking:

• You can track the status of your order using the tracking information provided in your shipping confirmation email.
• If you encounter any issues or delays with your shipment, please don't hesitate to contact our customer service team for assistance.

Shipping Restrictions:

• • We currently ship to addresses within the United States 
  • We are unable to ship to P.O. boxes or APO/FPO addresses at this time.

Shipping Liability:

• • Avenue 89 Candles is not liable for any delays, damages, or losses incurred during the shipping process once the order has been handed over to the carrier.
  • However, we will work closely with you and the carrier to resolve any issues and ensure a satisfactory outcome.

Refund Policy:

Your satisfaction is our top priority at Avenue 89 Candles. Here's a summarized overview of our refund policy:

Returns:

If you are not completely satisfied with your purchase, you may return unused and unopened items within 7 days of delivery for a full refund or exchange. Please contact our customer service team to initiate the return process.

Damaged or Defective Items:

In the unlikely event that your order arrives damaged or defective, please contact us immediately with photos of the damaged items. We will work swiftly to resolve the issue and provide a replacement or refund as necessary.

Refund Processing:

Refunds will be issued to the original form of payment used for the purchase within 5-7 business days of receiving the returned items. Please note that shipping charges are non-refundable, and return shipping costs may apply unless the return is due to our error.

Refund Eligibility:

To be eligible for a refund, returned items must be in their original packaging and unused condition. We reserve the right to refuse refunds for items that do not meet these criteria.

Exchanges:

If you would like to exchange an item for a different scent or product, please contact our customer service team to arrange for an exchange.

For more detailed information regarding our shipping and refund policies, including terms and conditions, please refer to our website or contact our customer service team for assistance.